late submit and refund, now what?

We only found out in April that our tax forms for 2010 and 2011 were not submitted so we did it and got a refund on that 2 years. So submitted the 2012 tax forms but on this one we own SARS money we paid it! So for 16 days we waited for the refund money we call them Friday and they said we need to bring them the deposit slip and we must pay the penelty before they can refund us, but by my understanding that penelty will be taken for the money that they own us or do we have to pay the penelty and if we send they the deposit slip do we have to wait 21 days again.

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TaxTim TaxTim says:
19 May 2013 at 16:09

SARS timing does not always work perfectly when it comes to making refunds if there are other things happening. Advice is to offer proof of payment as soon as possible and then hopefully the pay out should only be in a few days and not 21.

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