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How else can I get to the bottom of why my refund hasnt been paid to me

Posted 4 September 2015 under Tax Q&A


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Shada says:
2 September 2015 at 17:16

What else can I do about my refund that has not been paid to me even after an escalation has been done? I was on audit as usual but summited everything as normal. I recieved no feed back as I let SARS have their 21 days which then turnes out to be 30 days waitn. I have now escalated it but still no info with regards to my refund been held back.

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TaxTim TaxTim says:
3 September 2015 at 10:28

Did SARS say what the reason for the delay was or if they had moved to the next round of audit?

Shada says:
4 September 2015 at 10:37

The last correspondence I received from SARS was just that I am on audit and I need to summit my stuff which I did as per normal. And it has been silent since that 1st notice.

TaxTim TaxTim says:
4 September 2015 at 10:44

Please call 0800 00 7277 and let us know what they say and we can advise from there.

Shada says:
4 September 2015 at 10:47

I have phoned SARS like 6 times since I submitted. And I dont get any answers from them.as they are not surw what the hold up is them selves. So its been escalated but still nothing to tell me what is the problem

TaxTim TaxTim says:
4 September 2015 at 10:55

You can call the SARS monitoring office to make a complaint:

Email or fax one of our dedicated four contact centres:
Northern South Africa please use: Contact.north@sars.gov.za and fax 0126706880
Central South Africa please use: Contact.central@sars.gov.za and fax 0102085005
Eastern South Africa please use: Contact.east@sars.gov.za and fax 0313286018
Southern South Africa please use: Contact.south@sars.gov.za and fax 0214138905
Visiting your local SARS Branch


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