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Delays and confusion

Posted 3 August 2015 under Tax Q&A


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Mandidsa says:
1 August 2015 at 7:26

I submitted 1 July, immediately asked for docs, sent them through, then on 12 July asked for more docs, sent them through and since then no communication from SARS. Received an SOA indicating the refund amount a transaction reference and the date being 1 August. That's today but no completion letter. Have phoned several times and all they say is it's still in progress. No new notes or requirements. What is the meaning of all this?

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TaxTim TaxTim says:
1 August 2015 at 10:12

SARS have 21 days to complete an audit, since you only submitted on 12 July they still have a few days to complete the audit. Let us know if you have not received your refund by Wednesday.

Mandidsa says:
1 August 2015 at 21:12

Please explain the meaning of the refund advice on the ITSA, states 1 Aug, transaction reference number and the amount?

TaxTim TaxTim says:
2 August 2015 at 14:29

If you are due a refund - so the amount must be in negative, then you can ignore that.

Mandidsa says:
2 August 2015 at 15:12

It is a negative and that appears to be a payment reference number. The first has passed, why put it there if it's to be ignored?

TaxTim TaxTim says:
2 August 2015 at 21:25

The dates are only if you owe SARS and have to pay in. SARS, unfortunately does not communicate this clearly enough on their documents. You can call 0800 00 7277 to find out why you have not received your refund yet.

Mandidsa says:
3 August 2015 at 4:57

Right! They definitely don't communicate well. I have called. Is there anything you can do from your side to help me?

Ps, thanks for the quick feedback.

TaxTim TaxTim says:
3 August 2015 at 16:50

What was their response, we have written a blog about why taxpayers haven't received their tax refund yet.


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