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Completion letter received but still being audited.

Posted 26 July 2014

I was selected for audit this year and asked to submit supporting documents. I sent all documents through on the 2nd of July via eFiling. In the 3rd of July I received a letter of completion stating that the verification had been completed and no changes will be made to my return. It has now been 3 weeks and the refund has still not been paid. When I called the call centre to enquire the status, they said that I am still being audited? I am now confused as the letter stated the completion on the 3rd and my latest ITSA does not indicate that I have been selected for audit. Any advice will be greatly appreciated!

TaxTim Marc TaxTim Marc said:
26 July 2014 at 14:10

We have followed up several cases like this with SARS and it is due to a systems error. Unfortunately now this may take quite awhile, you need to be patient, but your refund will be paid to you.

Emjay said:
26 July 2014 at 16:25

Hi Tim, if it's a systems error, then surely someone needs to be notified? How else will they pick it up?

TaxTim Marc TaxTim Marc said:
26 July 2014 at 16:28

SARS knows about it, they admit to it and are trying to resolve it as quickly as possible.

Emjay said:
26 July 2014 at 16:47

Thank you for the feedback. I do appreciate it.

TaxTim Marc TaxTim Marc said:
26 July 2014 at 16:50

Only a pleasure, let us know if you have not received a refund within 30 days of the last submission.

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