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Why is payment taking so long after uploading docs?

Posted 11 August 2015 under Tax Q&A


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Nicole says:
11 August 2015 at 9:46

I have submitted my tax return for 2015 via SARS e filing but they keep asking me to upload supporting documents, which I do and then they tell me two weeks later that they have not received them. Calling them or going to their offices is mission impossible, and I am waiting for a month for my payment.

Is there anything else that I can do to follow up on the process?

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TaxTim TaxTim says:
11 August 2015 at 11:47

Did you manage to upload your documents successfully?
If you navigate to your tax return in your history, the status of the supporting documents section should say "submitted".

The audit process can take 21 workings days to complete. Further reasons for possible delays are detailed below.
Why haven't I received my tax refund yet?


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Do your
Tax Return in
20 minutes
or less!


TaxTim will help you:

 Do Your Tax Return Easily
 Avoid penalties
 Maximise your refund

Tim uses your answers to complete your income tax return instantly and professionally, with everything filled in in the right place.

Let Tim submit your tax return direct to SARS in just a few clicks!

Get started