I have an employee who gets issued an AA88 from SARS which I payover as per the documentation received. I made four payments this year, February, March, April and May, after which the notification when I synced with SARS Efiling via easy file, said cancelled or finalised, and no further payments requested. This employee completed her tax return on 22 July and her ITSA does not reflect the payments I made which I deducted from her salary. I have all the proof of payments made via ABSA bank to SARS with the reference number supplied on the AA88. The employee is now looking at me the payroll officer for answers and I cannot help her? I hope you can?
These payments need to be allocated to the outstanding debt which has seemingly not taken place. You need to cal 0800 00 7277 to find you the first step, there will be a special email to send the PoP to.
INCAsays: 4 August 2015 at 16:51
Thank you for the reply. Do you know which option I would choose when phoning the call center? Do you know the email address or would they give it to me?
TaxTimsays: 4 August 2015 at 20:41
This should be a PAYE related option, which we think is either 3 or 4. They will provide the email, it is different to the practitioner mail so unfortunately we do not have it.
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