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No communication from SARS

Posted 1 September 2015 under Tax Q&A


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Annoyed says:
1 September 2015 at 13:03

Hi Tim, 36 working days have now passed and still no word or refund from SARS. I submitted my documents for review on 10 July 2015. On following up recently, I was advised that the matter would be escalated and an agent would call me, still no call, no communication from SARS. It is getting a bit frustrating now as each time I call, I get the same answer, still busy with the audit. I know it can take 90 days, but surely once a matter has been escalated, the process should speed up somehow or do I not understand SARS' escalation? thanks

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TaxTim TaxTim says:
1 September 2015 at 16:22

The SARS "escalation" means that your assessment has not yet been reviewed, so they have sent this to someone more senior to assess. However this really means SARS can take another 30-60 days to assess your tax return, unfortunately you need to be patient. The SARS process can take some time and there is not much you can do besides calling to follow up regularly.

Good luck - you will eventually receive your refund.


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  • Do Your Tax Return Easily
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Tim uses your answers to complete your income tax return instantly and professionally, with everything filled in in the right place.

Let Tim submit your tax return direct to SARS in just a few clicks!

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