I submitted my returns on efiling about 3 weeks ago. When I called for a follow up, I was advised my address is "unknown" on the system and that I'll have to go to the SARS branch with my bank statement, certified ID copy and proof of residence. I did than on Monday and when I called again on Thursday, I was told to go to the branch again to update my details as the system still said my address is "unknown". I advised the lady that I was there on Monday and she didn't sound too sure but said my details should be updated after 41 days and only then will I receive my payout.
Unfortunately the process is quite slow when you are having to update personal information. It days take many days and in fact weeks for the systems to capture this information. What the call centre operators also do is increase the number of days just in case there is a delay in the process. Best advice is be patient and that sms will come through telling you that your refund has been paid.
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