FAQ Blog Calculators Students Logbook Contact
Do your Tax with TaxTim and WIN R10,000  More info   T&C's apply


How long does is it take for my details to update on the SARS system?

Posted 25 August 2012

I submitted my returns on efiling about 3 weeks ago. When I called for a follow up, I was advised my address is "unknown" on the system and that I'll have to go to the SARS branch with my bank statement, certified ID copy and proof of residence. I did than on Monday and when I called again on Thursday, I was told to go to the branch again to update my details as the system still said my address is "unknown". I advised the lady that I was there on Monday and she didn't sound too sure but said my details should be updated after 41 days and only then will I receive my payout.

How accurate is this information?

TaxTim TaxTim says:
20 August 2012 at 11:29

Unfortunately the process is quite slow when you are having to update personal information. It days take many days and in fact weeks for the systems to capture this information. What the call centre operators also do is increase the number of days just in case there is a delay in the process. Best advice is be patient and that sms will come through telling you that your refund has been paid.

This entry was posted in Tax Q&A and tagged , , , . Bookmark the permalink.




Submit your tax return right here!

TaxTim will help you:

 Do Your Tax Return Easily
 Avoid penalties
 Maximise your refund
Tim uses your answers to complete your income tax return instantly and professionally, with everything filled in in the right place.

Let Tim submit your tax return direct to SARS in just a few clicks!

Get started

Blog Categories


Ask TaxTim

Got a question you want answered about tax?

Visit our helpdesk →

Get SARS Tax Deadlines in your Inbox
We'll tell you when you need to file, along with tax tips and updates.