I submitted my return on the 3rd July 2014, and still have not received my refund, I was requested to submit supporting docs which I did, I even went to the branch to submit the documents on the 11th July 2014, every time I call their call center i'm being told its still being assessed? why so long? I have medical aid, do they actually call the medical schemes to verify information with them or what?
Please read our article about why you may have a delayed refund from SARS to get a better understanding of the process. SARS unfortunately can take a lot of time on this matter .
Mandysays: 26 August 2014 at 10:14
I phoned SARS and I was told the turn around time for my refund has expired, therefore they will escalate the case, what does this mean? and how can the turn around time expire? I'm confused?
TaxTimsays: 27 August 2014 at 9:32
This means someone hasn't looked at your assessment, so they have sent this to someone more senior to assess. However this really means SARS can take another 30 days to assess your return, unfortunately you must be patient. You will receive your refund, but the SARS process is just taking extra time this year.
Mandysays: 27 August 2014 at 11:36
thank you Tim, your website is really helpful and I guess i'll have to be patient!
TaxTimsays: 27 August 2014 at 21:44
Only a pleasure! Unfortunately once you get caught inside SARS it is just a waiting game!
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