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My refund was reversed by SARS: Why is this?


Posted 13 November 2017

If you've ever found yourself confused as to why SARS has recalled your refund, even after they confirmed that you'd be recieving it, on a certain date. Below we've highlighted three reasons why this could be happening. 

• The auditing department might want to check your return again

Usually SARS' system automatically restarts a verification process on your tax return if one or more of your claims weren't explained in detail. This means, a whole new verification case will be created and SARS will ask you for the same documents you'd sent them before and you might have to wait another 60 days to get your refund.

• Special stopper

Accidently paid SARS money you didn't owe them? Any refund due to you will be held back by them. You'll have to go into a SARS branch with your proof of payment made, an explanation of why you paid them and your ID so that SARS can unfreeze your tax account. This could take SARS approximately 21 working days to resolve.

• Uncertainty regarding your banking details

SARS' internal system periodically checks if your banking details are correct. Should they find any discrepancies, you'll have to visit one of their branches to confirm your banking details. You'd need to take your certified ID copy, latest proof of address and a three-month bank statement with a bank stamp on it.

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