Why am I receiving a request for payment for asking a tax question?
During the process of assisting taxpayers with the completion and submission of their tax return, we sometimes receive tax related questions to our Helpdesk which fall beyond the scope of the tax return and therefore requires some more of our time. This is because documents may need to be reviewed or calculations to be performed or even in some cases, external experts to be consulted.
For this reason, you may receive a request for a payment in response to your tax question. (This only applies in exceptional cases – more often than not, we are happy to answer your questions for free!)
Please note, that these costs are applicable to all of our users including those who have come to us via one of our partners or affiliates i.e. Old Mutual, Momentum, Sanlam and 22Seven.
This charge may apply to questions submitted by taxpayers who have not used our service before. It may also apply to our users who have paid us for a tax return; however the question they have submitted is not related to the return that we filed for them.
We could charge R250, R399, R599, R799 or R1199 based on the amount of time and research your question requires.
Below is a general guide to our pricing:
Please note that these prices are guidelines only and may vary depending on the hours and resources that need to be applied to your question.