I have been registered on eFiling since 2012 and have submitted without problems in the past 2 years. This year my passport information has vanished from my ITR12, but is still correctly captured in my profile details. I cannot manually enter this info (grey fields, don't allow for input). I contacted the SARS call centre and the agent said I must go into a branch and bring passport, certified copy, proof of residence and 3 months bank statements. This seems excessive to me - especially because all my info on the system is correct.