Each time SARS makes changes on eFiling or with their standard operating procedures, TaxTim has to adjust its systems and processes. We usually receive no warning of these technical changes. During this time, some of our users might feel a need to abandon our service and either seek help elsewhere or go and queue at SARS.
We understand this may cause frustration, however we will not refund you in cases where you have worked your way through every section of the TaxTim dialogue a...
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Why can’t I see my return on eFiling after TaxTim submitted it for me?
If you don’t see your tax return immediately on eFiling after we’ve confirmed that it’s been sent to SARS, you needn’t panic. SARS usually processes it around 6pm on the day we submit and then it should appear in eFiling shortly thereafter.
We will then send you the assessment as soon as we receive it from SARS.
1. Finish answering all of Tim's questions in the animated chat.
2. Click Continue.
3. Continue through the return checking system and/or payment steps.
4. When you are asked how you wish to file your tax return, click on the manual filing option.
5. You will see instructions for filing on eFiling with your fully completed tax return underneath.
6. Click the Back button to choose how to file again.
Step 1: Log in to your TaxTim account.
Step 2: Click on My Returns in the top menu bar and select the applicable tax return you want to update.
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Question:
I have completed my return on TaxTim already and now he is asking me to update some information before he can file? Why is that? Will I lose my information? Do I have to pay anymore money?
Answer: For each tax season, SARS makes some changes to the tax return on eFiling. It looks slightly different to what it looked like in the past and there is a bit more information needed than in previous years.
In order for TaxTim to continue providing the quick and easy service we needed to update our return and questions to match SARS. Don't worry though, there is no difference in the TaxTim side and it will be like nothing has changed for you. ...
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If your ITA34 does not have a Make Payment button, then this means that the particular ITA34 you are looking at has a R0 assessment. Rather log back into eFiling and select the following:
In order to upgrade between the LITE, SMART and ULTRA packages please follow these simple steps:
In order to add a section when completing your chat with Tim please follow these simple steps:
You will now be able to go back to your chat with Tim and complete your return for TaxTim to submit to SARS.
If you wish to make changes to the information on your TaxTim return then simply follow these easy steps:
1. Login to your TaxTim profile.
2. Click the My Returns button in the top header menu.
3. Click the little x next to the year of the tax return you wish to delete.
Question: What do I click if a TaxTim question isn't relevent or does not apply to me?
Answer: There should be an option to click "doesn't apply", by clicking this it will automatically mark the question as R0 and show SARS that this isn't relevent to you.
1. Login to your TaxTim profile.
2. Click on My Profile in the top menu bar.
3. Update your old email address to the new one you wish for us to contact you on.
4. Click the Update button.
All correspondence from TaxTim will now be sent to this new email address.
Your details at SARS will NOT be updated by this action.
Should you wish to do this too, you can call the SARS call centre at 0800 007 277 or you can log in...
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Some users have asked for a way to register more than one tax number / SARS tax profile using the same email address. Our website does not allow for multiple tax profiles to be stored under one email login currently, but we can suggest two potential workarounds:
1) Register on the TaxTim website again, but use a different email address that you have access to, perhaps a work email address or your spouse's email address. You will then...
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