Should at any time you be dissatisfied with the service received, please lodge a complaint through the complaints function located at Lodge a Complaint and one of our tax professionals will assist in resolving the issue within 48hours during weekdays and 96hrs if the complaint was lodged on a weekend.
Should there be no resolution and it has been agreed that TaxTim has been unable to complete and submit a tax return or not answered a question to your satisfaction within the relevant time period then a credit will be offered for the following tax year or for future use.
Should a credit not be satisfactory then a full refund will be made into the account used to make the purchase to the value of the amount paid for the transaction.
Should you wish to cancel your registered profile with TaxTim then please contact our team via the Lodge a Complaint function to request that your registered account be deleted.
Should you wish to longer receive emails from TaxTim, each email contains an unsubscribe button with which to do so.
Should you wish to opt out of all reminders and emails, but maintain your registered profile then please log into your TaxTim account and click Profile to adjust contact preferences.