I submitted my return on the 05/07/2014. I was selected for verification, and I uploaded my IRP5 and medical certificate on eFiling. I also went into the branch to validate my banking details and proof of address. I received a letter of completion on the 22/07/2014, and then a letter for change of banking details on the 23/04/2014. I phoned the contact centre and told them that I had already been into a branch to validate my banking details, and they told me to update my banking details on eFiling, which I did.
This morning, I received a letter from SARS stating that I need to upload supporting documents. I phoned the call centre, and they told me that I have been selected for verification. I explained that I had already submitted all the documents, and been into the branch. The lady told me that I need to do it all over again.
Why is SARS wanting me to do the whole process again, especially since I received a letter of completion a couple of days ago? Is it normal to be selected for verification twice on the same return?
No it isn't, but does happen. Unfortunately SARS are having quite a few system errors at the moment and are spending a lot of time checking on returns to ensure they aren't over paying refunds. I agree that being audited twice on the same information when already confirmed is outrageous. The completion letter arriving before an audit is a common complain we are getting, we have been told, once again this is due to the glitch in the system.
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