I started working in Jan 2012 for company. In Dec 2014 I was retrenched and paid a severance package. I preserved my provident fund contributions in a preservation fund and haven't touched it since(about R100k). I started working for company Y in Apr 2015 and ended my employment with them on 31 Jan 2016. I again preserved my pension fund contributions in a pension preservation fund (about R35k). In March 2016 I ran into some financial trouble and decided to withdraw the entire pension preservation fund of R35k. This would be my first withdrawal in my lifetime. I was under the impression I would pay (R35k - R25k)*0. 18 = R1800 tax but instead was charged R35k*0. 18 = R6300 as per the tax directive with source code 3920. Do you know why I have not seen the R25000 tax free benefit? What should I do from here?