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Posted 16 December 2014 under Tax Questions



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Hi there,

I filed my return in September and was asked to submit supporting documents. I did this and received a completion letter. Then I was told my refund is under review and to wait thirty to sixty days. This period has now passed and the matter was escalated two weeks ago...I was told that I would receive feedback within 5 days. Yet...still no refund or feedback. So frustrating speaking to the call centre consultants...They give conflicting information and no one can tell me why SARS is not paying my refund. It's been 3 months...

Please help?

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TaxTimTaxTim says:
17 December 2014 at 9:07

Did they tell you what the reason for the audit was? Use your case number they provided with the escalation and call back asking for the exact reason for the audit and let us know.


Mia says:
18 December 2014 at 15:52

Thank you for your reply.

I called them yesterday and asked them to give me the reason for the audit. The only answer they could give me was that details needed verification. I spoke to a team leader in the call center, who contacted the person in the escalations department who is working on my case. That person said that she is in contact with the audits department and according to the call centre team leader there has been a lot of movement on the case. I was also advised that escalated queries can take up to 21 days to resolve. 21 days in my case will expire on 2 January 2015. I guess I'll have to wait and see if the case will be resolved by then...?


TaxTimTaxTim says:
18 December 2014 at 17:59

Unfortunately it can be longer, as technically the number of days excludes the period between 15th December and early January as this is when SARS goes on "leave"


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