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my refund is gone to accounts and indicator light shows green but not yet paid out? gone 1 week .

Posted 8 September 2014

I had submitted my VAT return and I was due a refund , I was told I can monitor my refund via the refund dashboard and my indicator light shows green for the past week now and I have phoned to find out how far it is and they had mention to me that it shows no documents required and and its at Accounts , that I should wait 21 days. what does this mean as I am confused any idea whats going on as I am new to this eFiling system and always call customer care for assistance?

TaxTim TaxTim says:
8 September 2014 at 22:05

It means your payment is being released and signed off and will take 21 days to be processed and payment made after being authorised.

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