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How long to resolve a SARS case for a delayed refund?

Posted 7 August 2013

In April this year we found out that our tax returns for 2010 and 2011 were never submitted by my company, so I did it ASAP. With the new tax return for 2012 we owed SARS money and they told us to pay it and we did. In May we found out that there was a penalty of R1250 so we paid that as well. So now we have made two payments to SARS and still no refund. When I call them they said I need to bring the deposit slips and I did and they said it will be any time in may that the return will be paid out. We are now in August and still no refund has been paid out.

So last week I opened a case at SARS to see why we haven't been paid out yet. This morning I called again and they said the case is in progress, so what now?

TaxTim TaxTim says:
7 August 2013 at 16:03

Unfortunately you have to be patient on this, SARS take a very long take for matters like this to be sorted out and there really is no real indication of how long it could be. You just have to play by their rules and take it step by step. I wish I had a better answer for you.

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