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Due for refund and changes of Banking details - how long does verification take?

Posted 28 July 2015 under Tax Questions


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Reneilwe says:
30 June 2015 at 12:04

I changed my banking details 3-4 weeks ago. Then after a week I submitted all the outstanding IRP5 and an SMS was sent to me detailing all the refund due to me. And was advised to expect the money within 24 hours as said by the Lady from SARS. The following day I called the contact centre to check if banking details were changed and they told me that the banking details are in the process of been verified and that other supporting documentation might be requested from me and they told me that the information communicated to me by the lady from SARS is incorrect. How long will this verification take and how accurate is the information communicated to me by this SARS representative?

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TaxTimTaxTim says:
30 June 2015 at 15:08

Verification can take 21 working days - unfortunately SARS communication is not always accurate and leads to conflicting answers from different SARS officials at times.


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