What's changed at TaxTim and what has not

By Patrick Knight · Updated 29 June 2026

You logged in. Something looks different. Here's what's going on.

The new TaxTim is here. We've made filing your tax return clearer, easier, and less stressful.

TaxTim has always done more than the filing flow you see. We file your return with SARS for you. We review every return before it's submitted. We have real tax practitioners ready when you need one. What's new is how much easier it is to see all of that and how much faster you can get through the parts that used to slow you down.

TimAI, your AI tax assistant

Meet TimAI. Your AI tax assistant.

Ask TimAI any tax question, in plain English. It gives you an answer in seconds. The answers come from TaxTim's tax guides, our years of answering users' questions, and SARS's own rules. And it understands your tax profile and previous returns. So the answers are personal, not generic.

TimAI doesn't only answer questions, either. It notices things. If you claimed a deduction last year that's missing this year, it'll gently flag it before you submit.

TimAI lives in two places. On the dashboard, ready when you need general guidance. And inside the filing flow itself, ready to help with any specific question. You don't have to leave the form you're filling in to get help.

A new dashboard

Your tax life, in one place.

When you log in, you now see one screen with everything that matters. Your tax returns and their current status. Your latest documents. Your upcoming SARS deadlines. Your support tickets. Your partner benefits.

It answers the question every taxpayer asks at some point: "what do I still need to do?"

Now you can see at a glance.

Document storage

Upload your IRP5. Upload your medical aid certificate. Upload anything you need for your tax return.

We store it. We organise it. Next year, we still have it.

This is the answer to "where are my documents?" They are here.

Faster SARS eFiling linking

You can now link your SARS eFiling profile to TaxTim before tax season opens.

When you link, we pull in everything SARS already has on you. Your IRP5. Your medical aid certificate. Your retirement annuity. Your bank interest. All of it. You go from filling in a blank form to checking a draft.

Link ahead of tax season and you skip the 48-hour SARS verification wait when filing opens.

A clearer filing flow

The filing experience is clearer, calmer, and easier to move through.

You always know where you are in your return. The chat flow now reads naturally, top to bottom. And we've added subtle cues for the questions that matter most for your refund so you don't miss the deductions that count.

It's the same step-by-step TaxTim filing experience, just clearer.

Real tax experts. Always a message away.

TimAI is built into the filing flow to answer your questions instantly. Behind it, our team of registered tax practitioners is still here for everything else. The questions that need human judgement, the situations that are unique to you, the moments where you just want to talk to a person.

If you do escalate to a human, they pick up with the full context of your conversation with TimAI. You don't start from scratch.

You can also choose priority support if you want a faster response on a complex question.

What hasn't changed

Everything that's always made TaxTim work.

Step-by-step guided filing, in plain English. No jargon.

Over 1,000 built-in checks to catch errors and maximise your refund.

We're still SARS-registered tax practitioners. Our system still reviews every return before it's submitted. We still file with SARS on your behalf.

Real tax experts, always a message away.

The voice is still Tim. The mascot is still Tim. The promise is still: make tax easy, file with confidence.